For local authorities and trusts
Independent Persons and Investigating Officers
Verstehen provides independent persons and investigating officers for complaint investigations on behalf of local authorities, housing associations and other public bodies. Impartial, thorough and procedurally sound.
What we do
Local authorities, housing associations and other public bodies are required to handle complaints in a way that is fair, transparent and independent. Where an internal investigation is not appropriate, or where an independent perspective is required, Verstehen can act as an independent person or investigating officer.
We bring the same commitment to rigour and impartiality that underpins all of our work. Our investigations are thorough, well-documented and procedurally sound, giving the organisations we work with confidence in the outcomes we reach.
Our services
Independent persons
Acting as an independent person in complaint investigations where statutory or procedural requirements call for an independent perspective, providing impartial oversight of the process and outcome.
Investigating officers
Conducting complaint investigations as an independent investigating officer, producing clear, well-evidenced findings and recommendations that can withstand scrutiny.
Process review and support
Reviewing existing complaint handling processes and procedures to identify gaps, inconsistencies or areas where independence could be strengthened.
Report writing and findings
Producing clear, structured investigation reports that set out findings, reasoning and recommendations in a way that is accessible to all parties.
Need an independent person or investigating officer?
Get in touch to discuss your requirements and how we can help.